Shipping Options
We offer multiple shipping methods to suit your needs:
Standard Shipping
- Delivery Time: 3–5 business days
- Cost: €4.95 (Free on orders over €50)
- Carrier: National postal service
Express Shipping
- Delivery Time: 1–2 business days
- Cost: €9.95
- Carrier: Premium courier service
International Shipping
- Available to: Select EU countries
- Delivery Time: 5–10 business days
- Cost: Calculated at checkout
- Customs Fees: Customer’s responsibility
Order Processing
- Orders placed before 2 PM (CET) ship same day (weekdays)
- No processing on weekends or public holidays
- Delays may occur during peak seasons
Tracking Your Order
- A tracking number will be emailed once shipped
- Check real-time updates via the carrier’s website
- Contact us if no updates after 3 business days
Undeliverable Packages
- Incorrect addresses may delay or cancel delivery
- Returned packages incur a €5 restocking fee
- Customers must cover reshipping costs
Special Notes
- Signature required for orders over €100
- Gift wrapping available at checkout
- No P.O. Box deliveries
FAQ
Q: Can I change my shipping address after ordering?
A: Only if the order hasn’t shipped—contact us immediately.
Q: Do you ship outside the EU?
A: Currently, we only ship within the EU.
Q: What if my package is lost?
A: File a claim via our Help Center within 14 days.
For more details, visit our Shipping FAQ